Commercial Terms


In order to meet the usage and budgetary needs of all of our customers, Provider offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and ala carte alternatives.

To see Provider’s current promotions and pricing on broadband Internet access service, please visit our website at: or call 701-344-5000 or 1-877-559-4692 to speak with a customer service representative.

Early Termination Fees

If a customer previously entered into a service agreement with Provider for broadband Internet access service for a Minimum Service Period, and customer desires to terminate the service agreement prior to the expiration of the Minimum Service Period, Provider may charge a reasonable early termination fee if such fee is clearly indicated in the service agreement.

Usage-Based Fees

Provider’s Internet service is priced on a flat-fee basis (plus taxes). Provider does not charge end users a usage-based fee for Internet service.

Privacy Policy

To ensure optimal network performance, Provider uses industry standard software tools that collects IP traffic information for traffic monitoring. Provider monitors traffic up to layer 3, or the network layer, which is responsible for packet forwarding and routing. Provider does not routinely engage in deep packet inspection; however, for troubleshooting purposes, Provider will engage in deep packet inspection, including the payload, or the essential data carried within a packet, but only upon request and with permission of the subscriber.

As part of its network management practices, Provider does not store, provide information on network activity and/or traffic to any third party, or use network traffic information for any non-network management purpose.

Network activity, performance information, and equipment information monitored or collected by Provider is done so for the sole purpose of reasonable network management purposes.

Provider is required to comply with relevant laws, regulations or other governmental requests. Some of these requests may require the Providers to perform deep packet inspection and provide payload information to law enforcement.

The Provider’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Provider’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Provider’s network management practices are not intended, nor implemented, to block consumers from accessing any legal content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Provider’s network management practices are encouraged to contact Provider for issue resolution.