Your Personal Information is Safe With Us

  • Date: April 4, 2018
  • Author: Janell Hauck - Customer Care Manager

No matter what you use for a news source, you hear or read about data breaches on a daily basis.  This past week, the news has been filled with stories about Facebook and how it allowed a third party data collection agency to gather and use information about its Facebook users.

According to Breach Level Index, there have been 9,740,567,988 data records lost or stolen since 2013.  That equates to 59 records every second! In today’s world, it is not a matter of if a business or individual will be affected by a security breach but when.

DRN has several measures in place to protect the cooperatives data information as well as that of its customers.  And, we adopted a mindset that fundamentally changes the way we protect our organization.  This mindset is that cyber security is real and an ongoing project, one where we have to always be preparing for potential attacks and data breaches.

Today, I would like to address how we use the data we collect from our customers. DRN is compliant with the FCC rules and regulations regarding the collection of Customer Proprietary Network Information (CPNI).  Federal law allows us to use the information from your current records to market and advise you of new products and services that may satisfy your communication needs, unless you notify us otherwise.

The information we collect or have access to regarding your services, address, phone numbers, date of birth, social security number, etc., is confidential.  Not only is it the law, but it also our duty to protect that information.  We do not share nor sell any of this protected information with third party vendors, marketing agencies or any other companies.

Another way we protect your information is by constantly training our staff about the importance of protecting this information.  Employees also have to sign a Confidentiality Agreement Form and attend a yearly training session for the FTC’s Red Flag program which is designed to detect and prevent identity theft involved with DRN accounts.

For example, when you call DRN, our customer care specialists will ask you at least two questions to verify that you are who you say you are.  Sample questions could be date of birth, last four digits of your social security number, address, and/or who is your long distance carrier.

These are just a couple of examples of how DRN is working very diligently to protect your private information.  Hope you found this blog to be insightful.