Q. How can I receive information and assistance with my Internet Service?
A. If you have any questions on your Internet service, local technical support is available by calling XXX-5000 where xxx is your local telephone prefix. Help is available 24 hours a day and 7 days a week.
You may also email questions and problems to email@example.com.
Q. Can I use my DRN High-speed or Dial-up Internet connection to connect to my VPN?
A. DRN permits the use of VPN connections so long as they are used in accordance with our Acceptable Use Policy (AUP) and do not conflict with the terms of your DRN service contract. For help setting up, using, or troubleshooting your VPN connection, please contact your VPN provider.
Q. When does DRN conduct scheduled network maintenance?
A. All scheduled maintenance is planned to take place between the hours of 2:00 AM and 6:00 AM when network usage is at its lowest thereby, affecting as few customers as possible. DRN refers to this timeframe as the “maintenance window.” Any maintenance that must be scheduled outside the maintenance window is shared with customers in advance whenever possible.
Q. What is Spyware and Adware and how do I fight it?
A. Spyware is programming that is put in someone’s computer to secretly gather information about the user and relay it to advertisers or other interested parties. Spyware can get in a computer as a software virus or as the result of installing a new program.
Adware is software designed to serve in advertising and can usually be thought of as spyware because it almost always includes components for tracking and reporting user information, just like spyware. Adware is a common cause for pop-up advertisements and homepage hijacking.
Spyware and Adware are usually controlled the same way and DRN’s Web Guardian Anti-virus will help control them.
Q. Should I have anti-virus software on my computer?
A. Absolutely! This is a very common question. Even though the DRN anti-virus filters are very effective, they are only filtering email and not any other avenues that viruses may travel. A disk or CD created on another computer and used on yours can carry a virus. Only up-to-date anti-virus software on your computer can control that possibility. DRN’s Web Guardian can provide protection for your whole computer, whether you are using email or browsing the Internet.
Q. Should I have a firewall?
A. Whether you suspect an intrusion or not, a firewall is a good idea. There are many options for firewall solutions, including those available from DRN for High-speed Internet service customers.
Q. How do I control pop-up advertising?
A. Adware is a common cause for pop-up advertisements and homepage hijacking. DRN recommends using Web Guardian.
Q. Is there a solution for filtering objectionable Internet material such as pornography?
A. There are many Internet filtering solutions available; here are a few recommended applications: