Provider offers broadband Internet access service via Fiber-to-the-Home (“FTTH”) and Digital Subscriber Line (“DSL”) technologies. FTTH utilizes fiber optic cable to deliver telephone, data and video services. With the capacity for an indefinite amount of data, FTTH technology allows subscribers to receive better quality voice, data and video services in their homes. DSL technologies are not limitless but can achieve high rates of data transfer. All speed tiers may not be available on locations severed by DSL technologies.
The download and upload speeds achievable by a subscriber will depend on the selected service tier. Provider guarantees that, at all times, a subscriber’s actual speed throughput from their premises to Provider’s core network will be the advertised speed of the selected service tier. Beyond the core network, Provider measures availability, latency, and aggregate utilization on the network and strives to meet internal service level targets close to advertized speeds. Provider continually monitors to eliminate opportunities for traffic congestion during peak usage periods (i.e., between 7:00 p.m. and 11:00 p.m. on weeknights) which may impact subscribers’ service speed. However, customer’s service performance may also be affected by one or more of the following that are outside the Provider’s network: (1) the particular websites being accessed; (2) capacity in the public Internet beyond Provider’s network; (3) customer’s computer and equipment (including wireless router); and (4) inside wiring at customer’s premise.
Provider is in the process of developing additional systems that will allow us to measure these indicators out to test points at each major network aggregation site on the edge of our last mile network. Once these systems are developed, Provider will be able to measure system metrics on a network-wide basis and will disclose the results on its website. Prior to implementing these procedures, Provider’s customers may utilize the speed test is available at:
The actual speeds achieved with Provider’s Internet service offering make Provider’s Internet service suitable for real-time applications.
Provider does not offer any specialized services.