Digital TV Updates!
- Date: November 20, 2017
- Author: Tim Steinwand- Customer Experience Specialist/Digital TV Conversion Lead
Hello! This is Tim Steinwand, Digital TV Conversion Lead here at DRN. This time for my blog post, I’d like to answer a few questions regarding the project that people are asking. Hopefully this will answer some that you may be having.
First, this reminder that as of March 1, 2018, ALL TV’s will need to have a DTA box or M-Card device to get the DRN TV signal. There is some information going around that we are hearing that “I have a new smart TV, I won’t need this box”, or “I just got my TV recently, I won’t need this box.” This information is incorrect. All TV’s, old or new, will need this device to get the DRN TV signal. If your TV is older and only has a coaxial connection, or if your TV is newer and has multiple HDMI inputs, any TV needs the box.
Next, the DRN board of Directors has listened to customers concerns, and has authorized all TV customers to get up to 3 DTA boxes at no charge going forward. The national average of 2.8 TV’s per household prompted the board to issue this directive. The 3 boxes can be of any combination of boxes with the interactive guide, or the non-guided boxes that DRN offers. If you received your boxes prior to the new directive, your billing will automatically be adjusted so that you will be receiving your first 3 boxes for free, beginning with guided being free first. If you are happy with the boxes that you currently have installed, whether guided or non-guided, you will get up to 3 free. If you currently have some non-guided boxes that you would like to swap for guided ones, you can do so. Please call our office at 344-5000 to have our customer service representatives explain this procedure for you.
Lastly, I would encourage you to order your boxes as soon as possible. We have over 4500 TV customers in the cooperative, and we are doing our very best to get boxes out to our customers as quickly, efficiently, and as fairly as possible. This means that we are processing orders in the order in which they are received. With the large number of orders that we have been getting, and the ones that we know that we will be getting, there is about a 3 to 4-week processing time currently to get your boxes. To make sure that you have your boxes before the March 1st, 2018 cutover date, we recommend that you get your orders in now, so that you can be sure to have yours by the cutover date and not have any of your service interrupted. You can place your order online at www.drtel.com, or call our office at 344-5000.
Thanks to all of you that already have your boxes ordered, and for those of you who don’t have an order in, please do so at your earliest convenience.