Back to School

  • Date: September 4, 2017
  • Author: Janell Hauck- Customer Care Manager

Here we are the first week in September.  The kids have been back in school for a week or two and family has settled into routine—homework, meetings, sporting events, packing lunches, etc.   Trying to juggle all events of life can be challenging.  However, we have many technological devices that can help us with scheduling, food preparation, homework and more.

Hi!  My name is Janell Hauck, DRN’s customer care manager.  For the past 17 years, I have had the opportunity and privilege to meet many of you, our customers, members and friends.  I work with the marketing, customer care and technical support departments.

I am also the mother of four teenage children.  When everyone is home and connected to the Internet, there is a lot of broadband passing through our network.  Whether surfing the net for homework assignments, looking for a recipe for supper, checking out what the markets did today or simply catching the latest episode of “Grey’s Anatomy” on Netflix; our household needs a fast Internet and a good router to make sure all our connected devices are performing without buffering or lost connections.

Have you ever stopped to count how many connected devices you have in your home?  Smart TV’s, tablets, computers, cellular devices, security systems, smart appliances, gaming systems are just a few of the devices that connect to the Internet today. 

As parents we make sure our children have new notebooks, pens and tennis shoes for the new school year.  But sometimes, we forget to make sure we have the resources at home to assist them with their homework.  Did you evaluate your families' need for a fast and reliable Internet connection throughout your home?  How many people and devices will be accessing our internet connection this school year? If you need assistance with this, DRN offers a Wi-Fi assessment.  Our technicians will come to your home to check your router’s signal strength.  If there are areas where the signal strength is weak, they will make suggestions on how to improve the Wi-Fi connection by adding an access point.

If you have any questions or concerns about your Internet—speeds need, router or wireless connections, please give our customer care department a call.  We will be call to assist you. 

Best wishes to all students and parents for a successful school year!